AI store assistant for D2C brands & boutiquesEvery comment and DM answered, through to a paid order.
Price, size and stock questions answered on Instagram and WhatsApp while the buyer is still looking, then the order and the payment link in the same chat.
24/7
comments and DMs answered
at 11 pm too
Paid
on a payment link to your own account, before you pack.
- Buyers get an answer while they still want the product.
- Works with the store, payment and courier accounts you already use.
“Price?” on your reel
New comment
10:52 pm
Replied in the DM
Price and sizes sent
10:52 pm
Size M in stock
Checked in your catalogue
10:54 pm
Paid · ₹1,499
Via payment link
10:58 pm
Order confirmed
On WhatsApp
10:58 pm
Tracking sent
When it ships
Next day
Tara AI
Store Assistant
Online 24/7 · Hindi & English
02 · From comment to paid order
From “price?” to a paid order.
The buyer asks the way they already do. The answer comes at once, and the order is paid before your team packs anything.
Handled automatically
- Replies to comments and DMs on your posts, reels and ads
- Answers price, size, colour and stock from your own catalogue
- Shares the product photo and the size guide
- Takes the order and the delivery address on WhatsApp
- Sends the payment link and confirms once it is paid
Answers from your own store
Connected or shared during setup, so every reply quotes what you can actually ship, today.
Ivory Loom
Business account
Is the blue kurta set available in M?
10:54 pm
Yes, M is in stock 💙 The set is ₹1,499 with free delivery. Shall I book one for you?
10:54 pm
Yes please. Deliver to Indiranagar, Bengaluru.
10:56 pm
Done. Blue kurta set, M · ₹1,499 Pay here to confirm your order 👇 Payment link
10:56 pm
Order confirmed ✅ I will send the tracking link as soon as it ships.
10:58 pm
Sample conversation
03 · What happens to every enquiry
The same five steps, on every post.
Nobody has to watch the comments.
1. A buyer asks
In a comment on a post, reel or ad, in an Instagram DM, or on WhatsApp.
2. Answered at once
Price, size and stock from your catalogue, with the product photo.
3. The order is taken
Item, size, quantity and delivery address, confirmed on WhatsApp.
4. Paid before packing
A payment link to your own account. Your team sees only paid orders.
5. Tracked to the door
“Where is my order?” gets the live courier status, without a support call.
What your team receives
Paid order- Buyer
- Sana Khan
- Came from
- Reel comment · “price?”
- Order
- Blue kurta set · M · 1
- Amount
- ₹1,499 · paid online
- Deliver to
- Indiranagar, Bengaluru
- Next
- Pack and hand to courier
Sent the moment the payment is received.
Sample data
04 · Fits your existing setup
Works with the tools you already use.
No new dashboard for your team to watch.
Where your buyers ask
Instagram
WhatsApp
Facebook
Messenger- Website chat
Your store and payments
Shopify
Razorpay
Google Sheets
Odoo
Your delivery
Shiprocket
Borzo
Connected during setup, where your system has an API. Logos belong to their owners.
05 · Your store, your rules
Your store rules. Your way.
Every reply follows how your brand sells: what is in stock, at what price, and what you promise on delivery and returns.
- CatalogueBlue kurta set
- Pricing₹1,499 · free delivery
- Sizes & stockM in stock · S sold out
- Offers10% off above ₹2,500
- Delivery3–5 days · free above ₹999
- Where you shipAll India
- PaymentOnline · COD above ₹500
- Returns & exchangeExchange within 7 days
- DispatchShips next working day
- What it never saysNo fabric or fit guarantees
- Follow-upsOnce after 24 hours
- Hand over to a personRefunds · Custom orders
At work on WhatsApp
Everyday enquiries, answered with your rules
- MMeera · 11:20 pm Answered
Do you have this in black?
Yes, black is in stock in S, M and L. Which size shall I keep?Sizes & stock - AArjun · 9:05 am Answered
Is COD available?
Yes, cash on delivery is available on orders above ₹500.Payment - FFatima · 4:40 pm Answered
How many days for delivery to Pune?
3 to 5 days. Delivery is free above ₹999.Delivery - RRitu · 1:15 pm Answered
I want a refund for my order.
I am sorry about that. I have passed it to our team; they will message you today.Hand over
06 · After the order
The questions that follow an order, answered too.
Most of your support messages are the same three questions.
“Where is my order?”
The order is found and the live courier status is sent to the buyer, at any hour.
Complaints reach a person
What went wrong is taken down, sent to the right person, and the buyer is told what happens next.
Cash-on-delivery confirmation
A WhatsApp message to confirm the order before you pack it, and a call if there is no reply.
Set up for your businessUnpaid links and quiet buyers
A reminder when a payment link is not paid, or when a buyer stops replying.
Set up for your business
07 · Questions owners ask
Answers to the things brand owners want to know.
These come up in almost every meeting with a D2C founder.
Does it reply to comments, or only DMs?
Both. It replies under the comment and continues in the DM. The order, the product photo and the payment link are completed on WhatsApp.
How does it know what is in stock?
From your own store or catalogue, connected or shared during setup. It never offers a size or colour you don’t have.
Where does the buyer’s money go?
To your own payment account, through a payment link from your setup. Vaanik doesn’t hold your money.
We already use a WhatsApp tool for broadcasts. Does this replace it?
It doesn’t have to. Vaanik handles the conversations: questions, orders and order status. We’ll look at your current setup on the call.
Can it handle returns and refunds?
It explains your policy and takes down the request. Refunds and exceptions go to your team.
Does it work on ad comments too?
It works on comments on your posts and reels. For ads we check your account on the call before promising anything.
What if a buyer wants to talk to a person?
Your team is alerted with the conversation so far and can take over at any time. Nothing has to be asked twice.
Which languages does it speak?
Hindi and English today, including the mix of both that people actually speak. Tell us which other languages your buyers use and we’ll confirm on the call.
Do we need a WhatsApp Business account?
Yes, for the WhatsApp replies. Don’t have one? We set it up with you during onboarding.
What does it cost, and how fast can we go live?
Setup and go-live are included. We share pricing on the call and go live once your catalogue, rules and payments are tested with you.
Your brand next
See it running on your own posts.
Book a 20-minute demo and we walk you through how comments, DMs, orders and order tracking would run for your brand, and answer anything you want to ask.