AI order desk for supermarkets & grocery chainsNo app to download. Shoppers order on WhatsApp.

They send their list the way they already text the kirana. Paid before picking, delivered or ready for pickup.

No app

for your shoppers to download

they order on WhatsApp

Paid

before your staff pick a single item.

  • Your staff pick only what is already paid for.
  • The money goes to your own payment account.
Pooja, Vaanik’s AI Order Desk

Shopping list received

12 items, typed

6:05 pm

Voice note understood

“Aur do kilo aata”

6:06 pm

List confirmed

One substitute agreed

6:08 pm

Paid · ₹1,240

Via payment link

6:10 pm

Sent for picking

Paid orders only

6:10 pm

Out for delivery

Or ready at the counter

6:55 pm

Pooja AI

Order Desk

Online 24/7 · Hindi & English

02 · From list to paid order

From a shopping list to a paid order.

The shopper sends the list the way they always have. Your staff receive a clear, paid order to pick.

Handled automatically

  • Takes the list as text or as a voice note
  • Confirms items, quantities and brands with the shopper
  • Agrees a substitute when something is out of stock
  • Reads back the bill and sends the payment link
  • Asks delivery or pickup, and confirms once it is paid

Answers from your own store

Items & brandsPricesPack sizesOffersDelivery areaStore timings

Connected or shared during setup, so the bill a shopper sees is the bill your counter would make.

F

FreshBasket Mart

Business account

Atta 5 kg, toor dal 1 kg, Amul butter 500 g, 2 Maggi family pack, 1 dozen eggs

6:05 pm

Got it 🛒 The 500 g butter is out of stock today. Shall I add two 200 g packs instead?

6:06 pm

Ok, two 200 g is fine

6:07 pm

Your order: 6 items · ₹1,240 including delivery to Sector 21. Pay here to confirm 👇 Payment link

6:08 pm

Payment received · ₹1,240 · 6:10 pm

Paid ✅ We are picking your order now. It will reach you by 7 pm.

6:10 pm

Order sent to the store for picking

Sample conversation

03 · What happens to every order

The same five steps, for every list.

No phone held to an ear while someone reads out a list.

  1. 1. The list arrives

    On WhatsApp or by phone: typed, or as a voice note.

  2. 2. Items are confirmed

    Quantities, brands and pack sizes, with a substitute agreed where needed.

  3. 3. Paid before picking

    A payment link to your own account. Unpaid lists never reach your staff.

  4. 4. Your staff pick it

    A clean order with every item and the agreed substitutes.

  5. 5. Delivery or pickup

    Sent out for delivery, or kept ready at the counter with the shopper told when to come.

What your store receives

Paid order
Shopper
Mrs. Kapoor
Items
6 · one substitute agreed
Amount
₹1,240 · paid online
Deliver to
B-204, Sector 21
Wanted by
7:00 pm today
Note
Butter: 2 × 200 g instead of 500 g

Sent the moment the payment is received.

Sample data

04 · Fits your existing setup

Works with the tools you already use.

No new counter screen for your staff to learn.

Where shoppers order

  • WhatsApp
  • Inbound calls
  • Google Business Profile

Your billing and payments

  • Payments / POS
  • Razorpay
  • Odoo
  • Google Sheets

Your delivery

  • Borzo
  • Shiprocket

Connected during setup, where your system has an API. Logos belong to their owners.

05 · Your store, your rules

Your store rules. Your way.

Every reply follows how your store sells: what you stock, at what price, where you deliver and when.

Set up for your business
  • Items
    Toor dal 1 kg
  • Prices
    Atta 5 kg ₹265
  • Substitutes
    Ask before replacing
  • Offers
    5% off above ₹2,000
  • Delivery area
    Within 4 km
  • Delivery slots
    Every 2 hours, till 9 pm
  • Minimum order
    ₹500 for delivery
  • Charges
    Delivery ₹30
  • Payment
    Pay online before picking
  • Store timings
    8:00 am – 10:00 pm
  • Pickup
    Ready in 45 minutes
  • Hand over to a person
    Refunds · Bulk orders

At work on WhatsApp

Everyday enquiries, answered with your rules

  • SSunita · 9:15 am Answered

    Do you have fresh paneer today?

    Yes, 200 g for ₹95 and 500 g for ₹220. Shall I add one?ItemsPrices
  • DDeepak · 5:30 pm Answered

    Do you deliver to Sector 34?

    Yes, Sector 34 is in our delivery area. Delivery is ₹30.Delivery area
  • FFarah · 10:20 pm Answered

    Can I order now?

    We are closed now. I can book it for the 8 am delivery slot.Store timings
  • MMohan · 1:05 pm Answered

    Two items were missing from my order.

    I am sorry about that. I have told the store manager; he will call you shortly.Hand over

06 · After the order

Regulars who order again, without a call.

The second order should be easier than the first.

  • Voice notes

    A shopper who would rather talk than type sends a voice note, and it is understood.

  • Complaints reach a person

    A missing or wrong item is taken down and sent to the store manager.

  • Delivery booking

    A rider booked once the order is paid, with the tracking link sent to the shopper.

    Set up for your business

  • Unpaid links

    A reminder when a payment link has not been paid.

    Set up for your business

07 · Questions owners ask

Answers to the things store owners want to know.

These come up in almost every meeting with a supermarket.

  • Do shoppers have to install anything?

    No. They message the number they already have, on WhatsApp, or they call.

  • How does it know our prices and stock?

    From your billing system or item list, connected or shared during setup. We’ll check yours on the call.

  • Where does the shopper’s money go?

    To your own payment account, through a payment link from your setup. Vaanik doesn’t hold your money.

  • What happens when an item is out of stock?

    It offers the substitute you allow and asks the shopper first. Nothing is replaced without a yes.

  • Can it take cash-on-delivery orders?

    Yes, where you allow it. The page shows pay-first because that is what most stores ask for.

  • We have several stores. How does that work?

    Each store keeps its own items, prices, delivery area and timings. An order goes to the store that serves the shopper’s area.

  • What if a shopper wants to talk to a person?

    Your team is alerted with the conversation so far and can take over at any time. Nothing has to be asked twice.

  • Which languages does it speak?

    Hindi and English today, including the mix of both that people actually speak. Tell us which other languages your shoppers use and we’ll confirm on the call.

  • Do we need a WhatsApp Business account?

    Yes, for the WhatsApp replies. Don’t have one? We set it up with you during onboarding.

  • What does it cost, and how fast can we go live?

    Setup and go-live are included. We share pricing on the call and go live once your item list, rules and payments are tested with you.

Your store next

See it running for your own store.

Book a 20-minute demo and we walk you through how lists, payments and delivery would run for your store, and answer anything you want to ask.

Or start a 14-day free trial