01 · Built for restaurants

Turn your repeat customers into direct orders.

Bring customers back to your restaurant through WhatsApp and phone, and turn conversations into direct orders.

commission

on direct orders

WhatsApp & phone orders

100%

Amount goes straight into your bank account, instantly.

Customers simply message you on WhatsApp.
You just need one WhatsApp Business account.

Are you open now?

New customer message

6:42 pm

Where is my order?

Customer enquiry

8:10 pm

Order delivered

Customer received the order

9:22 pm

Payment done · ₹525

Customer paid via UPI

8:43 pm

₹525 sent to your bank

Payment received

8:43 pm

Repeat order

Same customer, again!

8:41 pm

Aditi AI

Receptionist

Online 24/7 · Hindi & English

Trusted by restaurants

02 · From enquiry to order

From a WhatsApp message to paid order.

One WhatsApp conversation. The customer orders the way they already chat; your kitchen gets a clean, paid order.

Handled automatically

Takes the order in plain chat: Hindi, English or Hinglish
Applies your offers and discounts, like 10% off for regulars or a free dessert above ₹600
Reads it back with GST and the total before payment
Sends the payment link and confirms once it’s paid
Sends the order to your kitchen and a tracking link to the customer

Synced from your own POS

Menu & add-onsPricesQuantitiesAvailabilityOffers & discountsOpening & closing hoursTaxes & charges

Menu, prices, stock, offers and timings come from your POS, connected during setup, so every reply quotes what your kitchen can actually serve, today.

GoFrugal
+ Any of yours

8:41●●● ▮

Spice Kitchen ✓

Business account

hii8:41 pm

Hi! 👋 Welcome to Spice Kitchen.
Here’s tonight’s menu:PDFSpice_Kitchen_Menu.pdf2 pages · PDF · 640 kBWhat would you like today?8:41 pm

1 paneer butter masala 1 butter nan 1 dal mkhni8:42 pm

Great choice! Would you like to have
2 Gulab Jamun for ₹80? 🍮8:42 pm

no thats it8:43 pm

Your orderPaneer Butter Masala × 1₹250Dal Makhani × 1₹220Butter Naan × 1₹30GST (5%)₹25Total₹525📍 Lokhandwala, Andheri WAll good? Just reply and I’ll send the payment link.8:43 pm

ok done 👍8:43 pm

Secure paymentSpice Kitchen₹525.00Order #1042 · 3 itemsPay ₹525spicekitchen.in/pay/1042Pay to send it to the kitchen.8:43 pm

✅ Paid ₹525. Your order is in the kitchen! 🍳8:44 pm

🛵 Rider Ramesh is on the way.🛵 Track your order liveArriving by 9:20 pmspicekitchen.in/track/10429:02 pm

✅ Your order has been delivered. Enjoy your meal! 😋
Thank you for ordering directly from Spice Kitchen 🙏9:22 pm

If you have a moment, how was your food today?🤩 Excellent😍 Best🙂 Good😞 Bad9:22 pm

🤩 Excellent9:24 pm

Thank you so much! 🙏 See you again soon.9:24 pm

Message

03 · Get paid directly

Get paid when your customer pays.

Your customer pays your payment link. The money lands in your own account, with no weekly payout wait.

1. Customer orders

Order placed!

Paneer Butter Masala, Dal Makhani, Naan

8:42 pm

2. Payment link

₹525

Payment link

Pay now

3. Customer pays

Payment successful

₹525

8:43 pm

4. In your account

Your account

₹525 received

Instantly

When orders go through a platform

Customer pays the platform
Commission deducted first
Paid on the platform’s payout cycle

When customers order directly

Customer pays your payment link
No commission on the order
Money goes straight to your account

Get paid your way

Online · payment link

₹525 paid

Cash on delivery

₹525 collected

₹525 received

Directly to your account

04 · Fits your existing setup

Works with the systems you already use.

Orders come in on WhatsApp and phone, and flow into your own POS, your own payment gateway and the delivery fleet you already use.

Your POS

Orders land where your billing and kitchen already work.

GoFrugal
+ Any of yours

Your payments

Payment links from your own gateway. Customers pay by UPI, card or wallet.

+ Any of yours

Your delivery fleet

Your own riders or a delivery partner, with tracking sent on WhatsApp.

Your own riders
+ Any of yours

Connected during setup through each system’s API. No new screen for your staff to learn. Logos belong to their owners.

05 · Your restaurant, your rules

Your restaurant rules. Your way.

Every reply follows how your restaurant works: what you serve, when, where and for how much.

Set up for your restaurant

Menu
Dishes, add-ons and combos
Paneer Thali ₹299
Pricing
Item prices and special offers
Paneer Butter Masala ₹250
Availability
What’s ready, what’s sold out
Mutton biryani: sold out
Operating hours
Daily opening and closing
11:00 am – 11:30 pm
Off-hours
When you’re closed
Take orders for later
Delivery hours
Delivery windows and cut-off
12:00 pm – 11:00 pm
Minimum order
Smallest order for delivery
₹199 for delivery
Delivery area
Where you deliver
Within 5 km / your pincodes
Charges
Packaging and delivery fees
Packaging ₹20 · Delivery ₹40
Preparation time
Time quoted to customers
~25 min
Payment options
Online and cash on delivery
Online · Cash on delivery
Anything else
Bookings, party orders and more
Table for 4 at 8:30 pm

At work on WhatsApp

Everyday enquiries, answered with your rules

RRohit · 11:20 am Answered
Is paneer butter masala available right now?
Yes, ₹250 a plate. Shall I add it? 🍛AvailabilityPricing
PPriya · 12:35 pm Answered
What are your delivery charges?
Delivery ₹40 and packaging ₹20 🛵Charges
SSiddharth · 11:52 pm Answered
Can I order a biryani now?
Closed now 🌙 Order for 12:30 pm tomorrow?Off-hours
AAnjali · 6:45 pm Answered
Do you deliver to Andheri West?
Yes, it’s in our delivery area 👍Delivery area

06 · Delivery, your way

Delivery that fits your operation.

Pickup, your own team or a delivery partner: the order goes out the way you already run it.

Pickup

The customer is told when it’s packed and ready at the counter.

Your own delivery team

Your riders take it; the customer gets an update when it leaves.

Delivery integrations

Booked with supported partners such as Shiprocket, Borzo and others, with a tracking link.

🛵 Rider Ramesh is on the way · arriving by 9:20 pmThe same update reaches the customer on WhatsApp.

07 · Built to scale

For restaurant chains and growing businesses.

Run every outlet from a single Vaanik account, on one WhatsApp Business number for the whole chain or a separate number for each outlet. Either way, each outlet keeps its own menu, hours, delivery area and payment account.

Multiple outletsOne account
WhatsAppOne number, or one each
Central controlAcross all locations

One Vaanik account for the chain · pick either WhatsApp setup

One WhatsApp number for the whole chain

Customers save one number. Each order goes to the right outlet by area or pincode.

Spice Kitchen98XXX X1000

Outlet A

Andheri West

Outlet B

Powai

Outlet C

Bandra

A separate WhatsApp number for each outlet

Each outlet keeps its own number; customers message the outlet they know.

Outlet A

Andheri West

98XXX X1021

Outlet B

Powai

98XXX X1022

Outlet C

Bandra

98XXX X1023

Outlet A

Andheri West

+91 98XXX X1021 10 am – 11 pm

Customer chats & orders
Replies & FAQs
Menu, offers & updates
Reports & insights

Own AI employee, online 24/7

Outlet B

Powai

+91 98XXX X1022 11 am – 12 am

Customer chats & orders
Replies & FAQs
Menu, offers & updates
Reports & insights

Own AI employee, online 24/7

Outlet C

Bandra

+91 98XXX X1023 11 am – 11 pm

Customer chats & orders
Replies & FAQs
Menu, offers & updates
Reports & insights

Own AI employee, online 24/7

One brand, separate counters: an order, a refund or a menu change at one outlet never touches another. The outlet numbers shown are option 2; with option 1 all three share the chain's number. Sample outlets and numbers.

08 · Own the customer relationship

Every order builds a relationship.

Your AI employee remembers every customer on WhatsApp: their usual order, saved addresses and preferences, and brings them back, again and again.

Address bookHome, office & more, saved once
Reorders“Same as last time” in one message
Order & delivery updatesConfirmed, on the way, delivered
Offers & loyaltyRegulars’ discounts, festival offers
Meal preferencesLess spicy, Jain, no onion
Special occasionsBirthdays, anniversaries, notes
Family & custom requestsKids’ portions, party orders
Taste & feedbackA quick rating after every order
Help & complaintsLate or wrong order, sorted fast
Payment supportPayment link help, cash on delivery

8:12

Spice Kitchen

online

Today

Hi, same as last time please 🙂8:12 pm

Welcome back, Rahul! 👋 Your usual: Paneer Butter Masala (less spicy), Dal Makhani, Butter Naan · ₹525. Deliver to?

HomeFlat 302, Sea Breeze, Andheri West

Office5th floor, Hiranandani, Powai

8:12 pm

Home 👍8:13 pm

Order #1102 placedArriving at Home in about 25 min. Track order8:13 pm

A month later

Hi Rahul, it’s been a while! 🎉 Here’s 10% off your next order this weekend. Order now7:30 pm

09 · Questions owners ask

Answers to the things restaurant owners want to know.

These come up in almost every meeting with a restaurant owner.

Do I have to leave the marketplace apps?
No. Keep them for new customers. Vaanik is for the regulars who already know you and would happily order from you directly.
Do I have to change my POS or kitchen setup?
No. We connect the ordering flow to the systems you already use during setup, when your system has an API. We’ll check yours on the call.
Where does the customer’s money go?
To your own payment account, through a payment link from your setup. Vaanik doesn’t hold your money. Cash on delivery works where you enable it.
Who owns the customer data?
You do. Every direct order gives you the customer’s name, number and order history, for your own offers later.
What if a customer wants to talk to a person, or something goes wrong?
Your team can take over any conversation at any time, and anything the AI shouldn’t decide is handed to your staff.
Which languages does it speak?
Hindi, English and Hinglish, the way customers actually order.
Do I need a WhatsApp Business account?
Yes. One number for the whole chain, or one per outlet. Don’t have one? We set it up with you during onboarding.
We have several outlets. How does that work?
One Vaanik account runs the whole chain, and you pick the WhatsApp setup. Use one number for every outlet, and each order goes to the right outlet by the customer’s area or pincode. Or give each outlet its own number. Either way, every outlet keeps its own menu, hours, delivery area, payments and orders.
Can customers still call us?
Yes. Phone orders are answered too, and the order and payment link continue on WhatsApp.
Can I send offers to my customers?
Yes, to customers who have agreed to hear from you. WhatsApp’s own charges for promotional messages apply.
What does it cost, and how fast can we go live?
Setup and go-live are included. We share pricing on the call and go live once your menu, rules and payments are tested with you.

Your restaurant next

See it running for your restaurant.

Book a 20-minute demo and we walk you through how orders, payments and repeat customers would run for you, and answer anything you want to ask.

Or start a 14-day free trial